Tackling a $96 Million Problem
Imagine a scenario in which there are thousands of individual businesses that are in the same industry, some of which are small mom and pop shops; others are giant Fortune 500 members. Periodic disputes ensue within this industry involving a client of one business having an issue with the client of another business, and the only way for these disputes to be resolved is for the two businesses to exchange non-public information about their clients. However, there is no secure system to which all of these businesses are connected so faxes become the only secure method that these thousands of businesses can communicate. The manual effort needed on either end to create, transmit, process, and remediate disputes seems nearly impossible to eliminate, plus there are operating rules governing the process with increasing fines for substantial non-compliance.