CheckAlt News

Tuesday, March 31, 2020

We at CheckAlt continue our operations while managing local staffing and postal delays, providing separate daily updates to affected clients. Please know that if you have not been affected, we have not contacted you. If you are affected, we are making sure you are notified immediately.

Happy Friday. In light of the recent news, I wanted to share the following message with you:

New York, California, and localities across the U.S. have begun to enact temporary restrictions on non-essential business operations, asking millions of people to stay home. We want you to know that CheckAlt is considered essential and is not subject to these temporary restrictions. Our production teams across the country are working diligently to process mail for financial institutions and businesses that power our economy. We are in constant communication with our mail carriers including USPS, which is also considered an essential business and remains operational.

If you are concerned about not being able to pick up mail for your business, CheckAlt is here to help. Whether you are scanning payments using CheckAlt’s remote lockbox or merchant remote deposit capture solutions—or you have customers who are using a different solution—please contact us immediately and we will work with you to direct mail strategically across our nationwide, 13-site processing network.

Stay healthy and safe!

Shai Stern

This week I have been sharing daily updates for clients regarding the status of our operations, what we are hearing from mail carriers, and ways CheckAlt can assist financial institutions and businesses through this trying time.

CheckAlt continues to operate all 13 of our processing centers with optimism and positivity. We are in constant communication with mail carriers and are providing updates to customers who may have been impacted by USPS delays.

As we persist through this situation, we want to help you keep your employees and customers safe. Some of you have chosen to limit public contact by only offering drive-up services at branches or asking customers to use ATMs for deposits. At CheckAlt, we are continuing to support financial institutions and businesses across the country with their mail processing but are also heeding the call for contactless payments as a critical solution.

It is important to encourage customers to do as much mobile and remote banking as possible instead of coming into the branch. In addition to drive-up services and ATM deposits, financial institutions should consider mobile deposit services for consumers and businesses alike. If you need help promoting these services to your customers or would like to start offering remote deposit capture as soon as possible, CheckAlt is here to assist—simply call or email me to discuss.

Stay safe and healthy!

Shai Stern
Co-Chairman and CEO
917-579-3107
sstern@checkalt.com

We at CheckAlt are remaining cautiously optimistic and continue to take necessary precaution to keep our business fully operational. I am happy to report that our employees are healthy and safe, and all processing centers are open (including our San Francisco operation, which is not subject to the “shelter in place” effort in the Bay Area).

In this quickly evolving situation, I want to make sure all of our clients have the contact phone number needed to reach us. We have teams answering our phone number—213-634-7187—from 7:30 a.m. to 8 p.m. ET Monday through Friday.

Part of our business relies on mail delivery services, and we are closely monitoring the status of USPS and other carriers. Today, USPS released a statement indicating that they have “so far experienced only minor operational impacts in the United States…” and “is undertaking all reasonable measures to minimize impact” to customers. UPS and FedEx are taking similar measures and are following federal and local government guidance as well.

Mail will continue to be delivered, including check payments to citizens from the U.S. government as part of relief during this crisis. Please know that the CheckAlt team and our network of 13 processing sites across the country are available to serve as your primary or secondary processing option. We are equipped to assist with opening, batching, scanning, processing, and delivering files for you. For our current ATM clients, we are also able to utilize our existing ICL connections to post payment files on your behalf.

I am grateful to our entire team for their positive energy and commitment to our critical economic role as we assist financial institutions and businesses in making and receiving payments with limited human contact. We are all in this together, and we will come out of this stronger.


Stay healthy!

Shai Stern
Co-Chairman and CEO
917-579-3107
sstern@checkalt.com

As banks and credit unions consider the current situation, managing check processing is a clear issue. This is work that cannot be done remotely.

We at CheckAlt remain optimistic and positive while navigating the current situation. We will continue our focus and dedication to our employees and our clients. As the weekend concludes and the work week begins, I would like to share with you the following update.

LOS ANGELES, Calif. – October 28, 2019 – The ongoing challenge of technology firms seeking to provide cutting-edge payment platforms for banks and their corporate customers requires a middleware solution that brings together strategic partners to leverage data and accelerate processing for all payment types: paper, electronic, and card. At today's exclusive financial technology (FinTech) panel coinciding with Money20/20 in Las Vegas, CheckAlt’s Managing Director of Strategy and Partnerships, Tiffany Mittal, will reveal how CheckAlt has been weaving together ideal partnerships for its bank, credit union, and direct business clients in the past several years to create a transformative network.

LOS ANGELES, Calif. – July 2, 2019 – CheckAlt, a leading provider of lockbox and treasury services, announced today that Bobby Rahmanian has joined the company’s executive team in the new role of Chief Product and Innovation Officer. Rahmanian’s appointment is a key component of CheckAlt’s strategic plans for addressing payments convergence in the years to come.

LOS ANGELES, Calif. – June 24, 2019 — CheckAlt, the premier lockbox services provider in the U.S., and National Cooperative Bank (NCB), a nationwide financial institution that specializes in community associations, based in Arlington, VA, have extended their agreement to scale lockbox processing for property management customers with significant check and electronic payment volume. 

LOS ANGELES, Calif. – May 31, 2019 — In creating a new trajectory of growth for its already successful business, Inbox Health, an innovative leader in patient communications and payments for medical billers, has partnered with CheckAlt to develop a solution for accepting and processing check payments.

LOS ANGELES, Calif. - May 28, 2019—A new case study examining the growth of AmTrust Financial Services, Inc.’s (AmTrust) in-house lockbox processing operation showcases CheckAlt’s ability to stay nimble as clients scale their operations.

LOS ANGELES, Calif. - May 16, 2019 — CheckAlt, the premier lockbox services provider in the U.S., is proud to announce Veritex Community Bank, based out of Texas, has selected CheckAlt to process paper, remote, and electronic payments for its customers.

LOS ANGELES, Calif. - May 15, 2019 — CheckAlt, the premier lockbox services provider in the U.S., and Executive National Bank, a locally-owned financial institution serving Florida’s communities for nearly five decades, have extended their agreement for payment processing.