Unlocking AI at CheckAlt: How Genie is Transforming Operations and Client Support

At CheckAlt, we’re harnessing AI to drive efficiency, streamline operations, and enhance the client experience. In our recent article, It’s In-Genie-ous: How CheckAlt is Accelerating Time-to-Market and Driving Efficiencies with Gen AI, we introduced Genie—our generative AI tool designed to improve internal workflows, accelerate time-to-market, and ultimately provide a more seamless, self-service experience for our clients.  

To dive deeper into Genie’s development and the broader role of AI at CheckAlt, we sat down with Satish Thopte, Executive Director of Technology and Product, to discuss where we are today, what’s next, and how AI is shaping the future of payments. 

Key Takeaways from the Discussion: 

• Genie’s Role at CheckAlt—How it’s streamlining onboarding, support, and operational workflows. 

• Phased Approach—Why we’re testing internally before rolling out to select pilot clients in late Q2 2025. 

• Client Benefits—How AI will reduce friction, save time, and create a more seamless user experience for our clients. 

• Future Vision—Expanding AI-driven efficiencies beyond internal teams to transform client interactions. 

Looking Ahead

Genie is just the beginning. As we refine its capabilities, we’re committed to ensuring AI works as a trusted tool—enhancing operations, supporting our teams, and, ultimately, delighting our clients. 

Want to learn more? Read the full article, It’s In-Genie-ous: How CheckAlt is Accelerating Time-to-Market and Driving Efficiencies with Gen AI and stay tuned for more updates as we continue innovating with AI at CheckAlt. 

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