Simplify Receivables with Secure, Efficient Check Processing

Frequently Asked Questions

• How does Lockbox work?

  Checks and other paper-based payments are received at secure USPS P.O. Box addresses across our nationwide network. Payments are sorted, scanned, and reported electronically, with next-day clearing to accelerate cash flow.

• What are the benefits of using a lockbox?

  Compared to manually processing check payments, our lockbox service accepts, processes, and digitizes these payments for you. This simplifies reconciliation, reduces manual handling, and ensures timely access to funds. With easy online access and customizable features, businesses can manage payments more efficiently and securely.

• Where are CheckAlt’s processing centers located?

  Our network spans the U.S., including major cities like Los Angeles, Miami, Atlanta, New York, Dallas, and more. This ensures fast, secure processing for businesses nationwide.

• Can I customize this lockbox service to fit my needs?

  Yes, we offer tailored solutions to align with your specific payment processing requirements. Choose from fully managed, hybrid, or partial outsourcing models to best suit your operational needs.

• What types of payments can be processed through CheckAlt’s lockbox service?

  We support the processing of check payments, remittance documents, and associated correspondence. Payments can be from consumers (C2B), businesses (B2B), or both, depending on your needs.

• How does CheckAlt receive and process my lockbox payments?

  Checks and remittance documents are sent directly to a unique PO box, retrieved daily, and processed using high-speed imaging, data capture, and deposit posting workflows. We also support electronic delivery of scanned images and data to your team or system.

• Can I customize my lockbox setup?

  Yes—CheckAlt offers both templated and custom lockbox configurations. Custom options are available for reporting, PO boxes, file formats, and business rules, depending on your operational needs.

• What types of businesses use lockbox services?

  Our clients include financial institutions, fintechs, healthcare systems, property management firms, utilities, and other billers that receive a high volume of mailed payments.

• How is lockbox data delivered back to my business?

  We offer secure delivery of deposit data and images via file transfer, API, or portal access—whichever integrates best with your receivables workflow.

• How long does it take to go live with a CheckAlt lockbox?

  Existing partners using a templated setup can go live with new lockboxes in a matter of hours. New lockbox implementations typically take 4–6 weeks, depending on customization.

• What makes CheckAlt’s lockbox onboarding faster than others?

  We use a repeatable process with upfront discovery, parent-level templates, and agile coordination with vendors and internal teams.

• Can CheckAlt support sub-merchants or multi-entity clients?

  Yes. Our templated approach is ideal for partners with multiple sub-merchants or business units.

• Can I combine lockbox with other CheckAlt solutions?

  Absolutely. Many of our clients pair traditional lockbox with Electronic Lockbox, Online Payments, and Remote Deposit Capture for a complete receivables solution.

• What’s the difference between traditional and electronic lockbox?

  Traditional lockbox handles paper check payments. Electronic lockbox keeps digital payments—such as online banking bill pay—from converting to paper checks, so payments stay electronic from start to finish.