Simplify Receivables with Secure, Efficient Check Processing

Frequently Asked Questions

• What is lockbox processing, and how does it work?

  Lockbox processing allows organizations to outsource the receipt and processing of mailed checks and remittance documents. Payments are sent to dedicated USPS PO Boxes, retrieved, sorted, scanned, and processed for deposit, with data and check images delivered electronically.

• What are the benefits of using a lockbox?

  A lockbox service can reduce manual paper handling, streamline reconciliation, improve payment visibility, and support faster access to funds. Online access to payment data, check images, and reporting also helps organizations manage receivables more efficiently.

• Where are CheckAlt’s processing centers located?

  Our network spans the U.S., including major cities like Los Angeles, Miami, Atlanta, New York, Dallas, and more. This ensures fast, secure processing for businesses nationwide.

• What types of payments can be processed through CheckAlt’s lockbox service?

  We support the processing of check payments, remittance documents, and associated correspondence. Payments can be from consumers (C2B), businesses (B2B), or both, depending on your needs.

• Can I customize my lockbox setup?

  Yes. CheckAlt offers both templated and custom lockbox configurations. Custom options are available for reporting, PO boxes, file formats, and business rules, depending on your operational needs.

• What types of businesses use lockbox services?

  Our clients include financial institutions, fintechs, healthcare organizations, insurance providers, property management firms, utilities, and other billers that receive a high volume of mailed payments.

• How is lockbox data delivered back to my business?

  We offer secure delivery of deposit data and images via file transfer, API, or portal access—whichever integrates best with your receivables workflow.

• How long does it take to go live with a CheckAlt lockbox?

  An initial CheckAlt lockbox implementation can often be completed within a month, depending on configuration and integration requirements. After initial implementation, additional lockbox clients can go live in 75% less time than the industry average—often within one week.

• What makes CheckAlt’s lockbox onboarding faster than others?

  We use a repeatable process with upfront discovery, parent-level templates, and coordinated implementation across vendors and internal teams.
  
  

• Can CheckAlt support sub-merchants or multi-entity clients?

  Yes. Our templated approach is ideal for partners with multiple sub-merchants or business units.

• Can I combine lockbox with other CheckAlt solutions?

  Yes. CheckAlt Lockbox can be used alongside CheckAlt Electronic Lockbox, Online Payments, and Remote Deposit Capture through a single, secure portal—bringing paper and digital payment management together in one place to improve visibility and streamline operations.

• What’s the difference between traditional and electronic lockbox?

  Traditional lockbox processes mailed check payments and captures associated remittance information. CheckAlt Electronic Lockbox keeps eligible online banking bill pay payments electronic instead of allowing them to convert to paper checks. Learn more about the differences between traditional lockbox and electronic lockbox.