2 min read
Let’s admit that we all just went through an incredibly challenging year. In discussing mental health issues recently with a good friend who I met when we both worked at a top 10 bank, he made the point that people are rethinking large swaths of...
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4 min read
If you are a credit union leader, you might be stymied by contemplating the delivery of cost reductions while still satisfying member demands. You...
3 min read
Big data analytics (BDA) and artificial intelligence (AI) are about understanding patterns, predicting outcomes, and improving processes. These...
4 min read
Banks have a need for enhanced security and risk mitigation across the new customer journey, but this should be a frictionless experience with the...
3 min read
It is always in a credit union and a member’s best interest to reduce loan delinquencies. This has become especially important during the pandemic...
3 min read
The death of the branch has been talked about for decades. Bank and credit union branches have been closing at an accelerating rate, now made worse...