Bryanna Nieves has been with CheckAlt since 2008, having started out as a temp in the item processing department. She worked her way up to be a part of the client services team and then a senior relationship manager. Being part of the client service team and the relationship management team has allowed Ms. Nieves the opportunity to gain a true understanding of what the clients' needs are. She is able to provide an excellent customer experience as the Director of Customer Success, which is the role she is currently in today.
As the Director of Customer Success, Ms. Nieves works closely with all departments during the onboarding process to ensure a timely and smooth implementation. She feels cultivating a relationship with each and every client is key to succeed in maintaining a positive long term partnership. Even after 11 years, Ms. Nieves is still learning something new as CheckAlt dives into new areas of technology. Ms. Nieves holds a bachelor’s degree in accounting from St. Thomas Aquinas.
Ms. Nieves, a mother of one, loves to cook, travel, read, write, and garden. She is also a passionate volleyball coach.