Tuesday Update from CheckAlt
Written by Shai Stern
We at CheckAlt are remaining cautiously optimistic and continue to take necessary precaution to keep our business fully operational. I am happy to report that our employees are healthy and safe, and all processing centers are open (including our San Francisco operation, which is not subject to the “shelter in place” effort in the Bay Area).
In this quickly evolving situation, I want to make sure all of our clients have the contact phone number needed to reach us. We have teams answering our phone number—213-634-7187—from 7:30 a.m. to 8 p.m. ET Monday through Friday.
Part of our business relies on mail delivery services, and we are closely monitoring the status of USPS and other carriers. Today, USPS released a statement indicating that they have “so far experienced only minor operational impacts in the United States…” and “is undertaking all reasonable measures to minimize impact” to customers. UPS and FedEx are taking similar measures and are following federal and local government guidance as well.
Mail will continue to be delivered, including check payments to citizens from the U.S. government as part of relief during this crisis. Please know that the CheckAlt team and our network of 13 processing sites across the country are available to serve as your primary or secondary processing option. We are equipped to assist with opening, batching, scanning, processing, and delivering files for you. For our current ATM clients, we are also able to utilize our existing ICL connections to post payment files on your behalf.
I am grateful to our entire team for their positive energy and commitment to our critical economic role as we assist financial institutions and businesses in making and receiving payments with limited human contact. We are all in this together, and we will come out of this stronger.
Co-Chairman and CEO
• Update from Monday, March 16, 2020