News

CheckAlt Daily Status Updates

Tuesday, March 31, 2020

 

We at CheckAlt continue our operations while managing local staffing and postal delays, providing separate daily updates to affected clients. Please know that if you have not been affected, we have not contacted you. If you are affected, we are making sure you are notified immediately.

As we all heard this afternoon, President Trump delivered a rather grim message that the next two weeks are looking rather bleak. What has been a scary time suddenly looks even scarier. As an essential business, our job at CheckAlt is to maintain positivity about our operations, to do our best to support our wonderful clients, and to salute the efforts of the USPS and those that support us.

It is of utmost importance—especially given the news that President Trump has delivered this afternoon—that we pray and maintain all efforts for the safety, health, and well-being of our employees, and all of those that support us and our teams around the country. We will continue to provide valiant efforts on behalf of our clients to provide the best services possible for you as this fluid situation continues to evolve.

We ask each and every one of you, our dear clients, to please exercise your greatest amount of patience, professional courtesy, care, and concern at this time as we all struggle to make sense of this and to keep our heads high. We look forward yearningly to seeing the light at the end of this dark tunnel.

Stay healthy and safe!
Shai Stern

Co-Chairman and CEO
917-579-3107
sstern@checkalt.com

 

 

 


 

Monday, March 30, 2020


We hope you all had a restful weekend and are staying safe. CheckAlt is operating as usual per our update on Friday, with partial disruption for some clients due to local reduced staff and ongoing challenges experienced by USPS to fulfill their normal deliveries.

 

As indicated by these daily updates, we at CheckAlt recognize the importance of ongoing communication today and every day. Below is a reminder about our main phone number and email address, as well as an update on direct phone numbers for critical team members.

As you know, CheckAlt implemented a new phone system with one phone number — 213-634-7187 — that is answered and monitored during regular work hours Monday through Friday. This new system, powered by Zoom, also provides direct phone numbers for members of CheckAlt's Production, Item Processing, and Transmissions teams (see below).

We also updated the general contact email for our Customer Experience team to Assist@CheckAlt.com. Please be sure to update your contacts accordingly. 

To ensure all email communications are captured, we are temporarily redirecting messages sent to our old emails CustomerCare@CheckAlt and HelpDesk@CheckAlt to the new inbox Assist@CheckAlt.com. These old email addresses will eventually be phased out completely. We will notify you in advance of that final change.

Klik Production/Transmissions (New York):
• Louis DiLeo: 239-282-4228
• Jermaine Brooks: 213-634-7885
• Manuel Rosa: 209-396-2258
• Taneisha Alveranga: 209-396-2142

ERAS Transmissions (Miami):
• Raul Samudio: 786-408-5829
• Johel Garcia: 786-688-3528
• Gavin Ferriero: 213-634-7166

ERAS Item Processing:
• Kyle Yee (Miami): 339-210-5694
• Pamela Ferriero (Miami): 786-408-5877
• Carol Bartz (Tampa): 786-408-9709
• Dianna Durden (Tampa): 845-288-2386
• Lucas Johnson (Atlanta): 248-861-2024

 

Stay healthy and safe!
Shai Stern

Co-Chairman and CEO
917-579-3107
sstern@checkalt.com

 

 

 


 

Friday, March 27, 2020

Happy Friday. As an essential business, CheckAlt continues to operate as usual, with partial disruption for some clients where we are experiencing some local reduced staff and postal impact.

 

USPS has indicated that they are experiencing challenges with fulfilling their normal operations and deliveries. We will share more as we learn from USPS where the impact is and what to expect.

 

In addition, we are expanding our shift and operating hours to allow for greater flexibility to serve our clients and to provide more social distancing and comfort to our staff as their safety and well-being remain a top priority.

If you have any questions or concerns, please do not hesitate to reach out.

Stay healthy and safe!
Shai Stern

Co-Chairman and CEO
917-579-3107
sstern@checkalt.com

 

 

 


 

Thursday, March 26, 2020

 

Today’s update focuses on two areas: sanitization and mail delivery.

As this situation continues to evolve, keeping work spaces clean is critical to the health and safety of our employees. I am receiving daily reports about our ongoing sanitization efforts at each of our processing sites and continue to work with site managers to ensure cleanliness is a top priority.

We are also continuing to closely monitor post office activity for delays and will keep you apprised of any changes.

Stay healthy and safe!
Shai Stern

Co-Chairman and CEO
917-579-3107
sstern@checkalt.com

 

 


 

Wednesday, March 25, 2020

 

For today’s update, I wanted to share an article about how Goldman Sachs CEO David Solomon is communicating messages of encouragement with the firm’s 38,000 employees to help them stay healthy and safe through this challenging time. Please read the article here.

We at CheckAlt are taking a similar approach with virtual meetings and daily reminders about the importance of taking care of ourselves so that we can take care of each other. We encourage everyone who is now working remotely to take notice when the balance home life and work life becomes unbalanced. You can still take a walk while heeding the CDC guidelines, so be sure to get some fresh air.

At the same time, we are closely monitoring the sanitization efforts of our work environments for our production teams so they feel safe going into the office and facilitating payment and remittance processing across the country. As mentioned yesterday, we are grateful for their valiant efforts. CheckAlt remains operational at all 13 of our processing sites and we still do not anticipate any closures.

Stay healthy and safe!
Shai Stern

Co-Chairman and CEO
917-579-3107
sstern@checkalt.com

 

 

 


 

Tuesday, March 24, 2020

Today's update is brief yet full of optimism and hope.

We are grateful for the valiant efforts by our operational, lockbox, and processing teams who are showing up for work at our processing sites across the country. It is their sense of purpose and commitment to clients that is emblematic of our culture and a source of pride and inspiration for us.

As demand for our processing centers increases, we have now green-lit hiring of additional staffing for CheckAlt.

We are also reminding all CheckAlt employees of our safety and security guidelines as the safety and well-being of our staff remains our primary concern.

Finally, we have received many new inbound opportunities for our electronic payment services —including Catch!—which underscores the need for paperless solutions.

Feel free to contact me with any questions or comments. I am always available.


Stay healthy and safe!

Shai Stern
Co-Chairman and CEO
917-579-3107
sstern@checkalt.com

 

 

 


 

Monday, March 23, 2020

As we continue into our second week of operating our business following our hybrid approach, we at CheckAlt remain committed to our clients and to our employees. The way we define our hybrid approach is that those who can work remotely are working remotely, and those whose jobs require them to come in and process mail are working from our processing centers.

CheckAlt is considered an essential business under the guidelines set forth in states that have mandated stay-at-home policies, which enable us to continue the vital work of supporting financial institutions, municipalities, utilities, medical operations, property managers, nonprofits, and other vital businesses that are powering the economy.

We have been discussing the critical nature of both internal and external communication throughout this evolving situation. We will continue to provide status updates to you on a daily basis about the status of CheckAlt’s operations and our ability to support our clients.

We are pleased to report that today, Monday, we have been able to process all of your payments as usual.

If you or your customers need assistance with processing mail or facilitating electronic payments, please coordinate with us. We are here to assist.

Feel free to contact me with any questions or comments. I am always available.

Stay healthy and safe!

Shai Stern
Co-Chairman and CEO
917-579-3107
sstern@checkalt.com

 

 

Update from Friday, March 20, 2020

Update from Thursday, March 19, 2020

Update from Wednesday, March 18, 2020

Update from Tuesday, March 17, 2020

Update from Monday, March 16, 2020

Update from Sunday, March 15, 2020

 

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