Executive Director of Operations
Chuck Ross joined CheckAlt as Executive Director of Operations in December 2021 and brings with him over 30 years of payments operations experience across several major financial institutions.
Chuck led one of the largest national lockbox networks and has an extensive background designing and executing strategic plans for the Financial Services Industry. He is a recognized leader of large-scale operations handling over 100 MM payments annually, in a mixed workflow consolidating check, same-day and next day electronic payments and credit card transactions.
Born and raised in the Midwest, Chuck is passionate about the client experience, big or small. He has a rare ability to listen to client concerns and design solutions using a genuine and collaborative approach. His specialty is in customizing and delivering cost-effective, client-focused solutions which consistently exceed client expectations.
A dedicated risk leader skilled in risk identification and remediation, Chuck brings extensive experience in continuous process improvement and team-motivational techniques. His ability to design, develop and implement systemic, sustainable solutions that prevent defects and errors from occurring has helped thousands of clients transform their accounts receivable processes and take advantage of current day tools to optimize posting and cash application rates. He is proud to promote a diverse and inclusive culture driven to develop talent and empower teams to deliver top quality products.